Returns & Exchanges Policy

At Plant Store, we want you to be completely satisfied with your new greenery, which is why we offer a 30-day return policy for all plants and home accessories. If your plant arrives damaged or unhealthy, simply contact our support team within 48 hours for a full replacement or refund.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Packaging

Carefully place the plant or accessory in its original packaging, ensuring the soil is secured and the pot is cushioned to prevent transit damage.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return box.

4

Receive Your Refund

Once our nursery team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing